If you cannot find the information you are looking for, or need to contact us urgently, please do not hesitate to e-mail us at sales@hotshotflasks.co.uk
Using this website indicates that you accept the following Terms and Conditions.
www.hotshotflasks.co.uk is operated Sarah Read sole trader our address is 2 Brickyard Cottages Steep Marsh Petersfield Hampshire GU32 2BN.
Any reference in these terms and conditions to “we” or “us” refers to Hotshot Flasks.
HOW TO ORDER
On-line: Purchase goods securely online through our payment provider Worldpay 24 hours a day at www.hotshotflasks.co.uk (see www.worldpay.co.uk for more information on card security).
PAYMENT
We accept the following methods of payment. Visa Credit, Visa Debit, Mastercard Credit, Mastercard Debit ,Visa Electron Maestro, JCB.
The billing address provided by you must be the same as the address to which your card is registered.
Please note that we will not despatch goods until payment has been received.
We will send you an order confirmation e-mail on successful completion of your order detailing items purchased and the delivery address selected.
When we despatch your order the purchase contract will be made, unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse to accept an order:
When goods are not available ;
Where we cannot obtain take payment ;
If there has been a pricing or product description error ;
If the order is to be delivered outside of the United Kingdom.
YOUR CARD SECURITY
We guarantee that you will be able to shop with complete confidence. Your card details are encrypted and dealt with by WorldPay and are not accessible by anyone. You will receive an e-mail receipt from WorldPay and e-mail confirmation from us of your order. Please add sales@hotshotflasks.co.uk to your safe list otherwise our e-mails may be automatically placed into your junk folder by some spam filters.
RETURNS POLICY
If you are not satisfied with your purchase, you may return the unused item to us in its original condition within 14 days of receipt for a full refund or exchange on the item (excluding postage and packing costs). You will be responsible for paying the return postage cost, obtaining proof of posting and we also advise that you insure your parcel sufficiently should the item go astray in transit.
All items are checked before they are despatched. However, in the unlikely event that the goods are damaged or faulty, please contact us in writing within 28 days to sales@hotshotflasks.co.uk to let us know and we will arrange a full refund or exchange and provide you with instructions on returning the item.
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Do not post items back to us without first informing us so we can give you a returns number.
CANCELLATION OF YOUR ORDER
You have the right to cancel your order within 7 working days of receiving the goods.
Order cancellations must be made in writing to sales@hotshotflasks.co.uk, quoting your order number within 7 working days starting the day after the day on which the item is delivered.
Where goods have already been dispatched to you, the goods must be returned to us in accordance with our Returns Policy.
We reserve the right to cancel your order at any time and issue a full refund.
This does not affect your statutory rights.
NEED ANY HELP?
We are proud of our high level of customer service. If we can be of any help to you at all then please do not hesitate to e-mail us at sales@hotshotflasks.co.uk and we will respond quickly and do as much as we can to help you.
Our staff will not respond to any threatening or abusive correspondence.
PRIVACY POLICY
We take your privacy and the security of your personal information extremely seriously.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). Please note that telephone calls may be recorded.
You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
LEGAL REQUIREMENTS
While we take all possible care to reproduce and describe items accurately in some cases slight variations of colour in actual goods may occur due to photographic limitations.